Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
7.0/10
Very good
Rooms
6.6
Location
8.4
Service
7.8
Dining
6.0
Guest reviews
7.0/10
based on 5 reviews
8.1
8.1/10 based on 1329 reviews
Alfred
United States,
January
2024
7.4/10
My stay at the hotel was a mix of good and not so good experiences. The room I stayed in was large and comfortable, offering an outstanding view, but the creaky floorboards were a downside. The staff were generally pleasant, although there was a longstanding shower problem in my room. The location was exceptional, with easy access to both the city center and beautiful natural sights. The dining options were fine but not outstanding. The overall value for money was decent, considering the facilities provided.
Rooms
8.0
My room was large and comfortable with an outstanding view, but the creaky floorboards were a bit of a nuisance.
Service
7.0
The staff were generally pleasant, but there was a longstanding shower problem that affected the overall experience.
Location
9.0
The location was exceptional, offering easy access to both the city center and beautiful natural sights.
Dining
6.0
The dining experience was okay, with standard options available.
Facilities
7.0
The facilities were up to date and satisfactory, but there may be some issues with the build in certain areas.
Frank
United Kingdom,
December
2023
7.0/10
I had a mixed experience at this hotel. On one hand, it offered a convenient location within walking distance from the city center, but on the other hand, the rooms were uncomfortably hot, and the noise levels were disruptive during the night.
Rooms
5.0
The rooms were extremely hot in the summer and noisy at night with switches and doors being actively used.
Service
9.0
Location
8.0
The location worked well for our needs, close to the city center and offering a relaxing view of the river and cathedral.
Dining
6.0
The dining experience was average, with limited breakfast options and slightly disappointing facilities, including an inefficient toaster.
Facilities
7.0
The hotel had basic facilities, but with a 4-star rating, the dining experience could have been improved for the price paid.
Jimmy
United Kingdom,
December
2023
7.4/10
My stay at the hotel was a mix of highs and lows. The room had some maintenance issues, and it took quite a while to make it comfortable, but the French door leading to a patio with garden views made up for the small size. The service was impeccable, with the staff being kind, helpful, and attentive. The location was truly stunning, offering easy access to the cathedral and town, although some minor cleanliness issues were noted. The dining experience was decent, with a good selection but slightly lacking in presentation for a 4-star venue. Overall, a stay with both positives and drawbacks.
Rooms
7.0
The room had maintenance issues at first but was eventually made comfortable with a lovely patio overlooking the river bank garden.
Service
9.0
The staff was exceptionally kind, helpful, and attentive, ensuring a pleasant experience throughout my stay.
Location
8.0
The hotel's location was picturesque and convenient, with easy access to the cathedral and town, albeit with some minor issues near the car park entrance.
Dining
6.0
The dining experience offered a decent selection but fell slightly short in presentation for a 4-star establishment.
Facilities
7.0
The hotel provided essential facilities for a comfortable stay.
Phil
United Kingdom,
October
2023
6.0/10
The hotel offers a comfortable stay with a pleasant outdoor seating area outside the rooms, but the room had a damp smell due to mold growth. At over £100 a night, it was a bit pricey for the rooms, but the overall experience was decent.
Rooms
5.0
The room had a damp smell with mold growing on the edges of the windows, making it unpleasant.
Service
7.0
The staff were a little inattentive at breakfast and slow to replenish the food, but overall, the service was good value for money.
Location
8.0
The hotel is conveniently located close to the city centre, offering a quiet spot with a lovely view of the river and cathedral. It needs some sprucing up but has an excellent setting.
Dining
5.0
However, it was not worth paying extra for.
Facilities
6.0
The hotel has a seating area outside the rooms and offers a good choice of food in the restaurant, but the kitchen needs improvement.
Bernard
United States,
May
2023
7.8/10
For just £98 a night, my stay at the hotel was fantastic. The room provided access to the garden with a lovely view of the water meadows. It was clean, modern, and had all the facilities we needed. The only downside was that the room didn't have windows, just a skylight for natural light.
Rooms
8.0
The room was great, with access to the garden and overlooking the water meadows. It was clean, modern, and had all facilities we needed.
Service
7.0
The service was very helpful overall, from finding us a room to change for a wedding to the dining room staff at breakfast time.
Location
9.0
The hotel's location was excellent, offering a terrace on the riverside with no through public access. It provided a good balance of proximity to Salisbury without being in the center of town.
Dining
8.0
The dining experience was good, with delicious food and plenty of choices. The only let down was the portion size of the included continental breakfast.
Facilities
7.0
The facilities were satisfactory, offering pleasant amenities throughout our stay.